FAQ & Terms

No. Repairs are mail-in only and by referral.

You choose the part. We replace only that part and do not diagnose. If the device still has problems, the labor and part are still owed. Work on liquid-damaged or previously opened devices is at your risk.

Base service: $25 labor + parts (no diagnostics; we replace exactly what you ask for). Diagnostics: $30 add-on on top of Base → $55 labor + parts. The parts deposit is non-refundable once the part is ordered. Inbound and return shipping are billed separately and shown as line items on your quote (typical insured phone parcel about $12–$15 each way). Exact rates are estimated from your ZIP.

Only until the part is ordered. We order after your photos are verified, the quote is approved and the deposit is paid.

Back up first. We do not access your data beyond what testing needs. We are not responsible for data loss.

90 days on parts and labor. For Base (no-diagnostics) jobs, coverage is limited to the replaced part and its install. Physical or liquid damage after return is not covered.

Outbound and return labels are insured up to the declared value. Check-in photos record the condition on arrival.

Devices left unpaid or unclaimed for 90 days after 3 email notices may be recycled, as allowed by law.