Warranty Policy

Draft under legal review. Final terms will be posted here before we accept real repairs.

What's covered. For 90 days from the date the repaired device is delivered back to you, we warrant the parts we installed and our work installing them against defects. This applies to both tiers.

• Base + Diagnostics: covers the repaired component and the specific fix we made.
• Base service (no diagnostics): covers the installed part and the installation only. It doesn't promise that your original problem is fixed, because we didn't diagnose it (see the Base Service Waiver).

What we'll do. If a covered part or our work fails, we'll repair it or replace the part at no charge for parts or labor, and we cover shipping both ways. If we can't repair it, we refund what you paid for that part and the labor on it.

What's not covered:

• New physical damage (drops, cracks, bends), liquid exposure, or burns after we return the device
• A device opened or repaired by anyone else after us. Breaking our warranty seal voids the warranty.
• Parts we didn't install, or other problems with the device
• Normal battery wear (capacity loss with use), cosmetic wear, software problems, data loss, and the manufacturer messages and feature limits listed in the Terms (1.8)
• Lost or seized shipments where the customer shipped without the label we provided

How to claim. Email repairs@hcs-cs.com with your ticket number, what's happening, and a photo or short video. We'll reply within 1 business day. If it looks like a warranty issue, we'll send a prepaid insured label.

Your other rights. This warranty is in addition to any rights you have under New York or federal law.